Brenden works at Deseret Industries as a job coach—or operational supervisor, as it is also known. The role is crucial to helping DI associates develop important workplace skills so that they can obtain better jobs in the future.

“I knew that I wanted to work with people and help them, and working for DI was a great opportunity to do that,” Brenden says. “I feel like I am part of something bigger...like I am contributing something.”

Job coaches are involved in both operational and development efforts. The operational side includes things like preparing schedules, answering questions, and giving directions—things necessary to keep the business operating. The developmental side includes things like teaching appropriate workplace behaviors, helping associates set goals, and working with them through challenges—things related to professional development.

“Associates all come from different walks of life,” Brenden says. “They could have a disability that they’re working through—whether it be emotional, mental, or physical. Sometimes you feel like a jack of all trades working in this position because you could be needed anywhere at any time.

In addition to the leadership aspect of his job, Brenden also assists with everyday tasks, like operating a forklift, running the cash registers, and serving as a customer service lead. It is through these skills that he is also able to help associates improve their workplace behaviors.

“My favorite part of the job is the environment,” Brenden says. “I never wake up thinking, ‘I don't want to go to work because I dislike so and so,’ or ‘I have a problem with this because it's too challenging.’ The situations I encounter are challenges, but I’m able to overcome those because I have help, and I have support. We all support each other here.”